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A fully digital tolling platform powering the UK's only tunnel beneath the River Tyne.
The Tyne Tunnel is the only tunnel beneath the River Tyne, carrying millions of journeys each year and connecting communities, freight, and the regional economy on both banks. When TT2 Ltd moved to a fully digital, barrierless tolling model, the platform had to be production-grade from day one. Failure wasn't an abstraction — it was measured in queues, lost revenue, and public trust.
Four years. 60,000 journeys a day. Zero tolerance for downtime.
THE PROBLEM
TT2 needed to replace legacy toll infrastructure with a system capable of real-time high-volume processing, multi-channel payments, and continuous availability — with no fallback to manual operation. Off-the-shelf platforms either couldn't handle the throughput or came with rigid, vendor-locked architecture that makes long-term operation expensive and slow to adapt.
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WHAT WE DID
Land deployed Passage as TT2's core tolling platform — event-driven, built for high-volume throughput, and designed to run without interruption. From ANPR detection at entry to payment reconciliation and enforcement handoff, Passage handles the full journey lifecycle.
ANPR-based vehicle identification across both tunnel bores, day and night
Real-time transaction processing handling 10,000+ payments daily
Real-time transaction processing handling 10,000+ payments daily
Full audit trail and revenue reporting for TT2's finance and operations teams
Enforcement platform integration for automated non-payment recovery
“We have worked with Land Digital for over 5 years, and they have been pivotal in supporting our transformation into a digital-first organisation.”
BY THE NUMBERS
THE IMPACT
Four years in, Passage processes over 21 million journeys annually without service interruption. TT2 operates a fully digital tolling model with no legacy hardware dependency, complete revenue assurance, and the visibility to manage critical infrastructure with confidence. Better yet, all of this was without the cost of manual oversight or fallback systems.
Continuous availability: 99.5%+ uptime sustained across four years — no unplanned outages affecting operations
Full revenue assurance: automated capture, processing, and enforcement escalation with no gaps in the revenue trail
Operational control: real-time dashboards and complete audit trails across every transaction
Built to scale: event-driven architecture handles peak volumes without degradation or re-platforming
WHY LAND
TT2 selected Land through competitive tender. Passage was the only platform that could demonstrate the throughput capacity, uptime architecture, and enforcement integration that this scale of infrastructure demands. Land didn't win on features, but on proof the platform could operate at this scale. For infrastructure where failure has real-world consequences, that distinction is everything.